Argentine-born Lisandro Nembrini moved with his family to Madrid when he was just nine years old. On leaving school, he followed his two passions: graphic design and hotels, eventually choosing to pursue a career in guest services. As Head Concierge at Nobu Hotel Ibiza Bay, Lisandro combines his love of helping people and a knack for problem-solving with in-depth insider knowledge of Ibiza. “I also love to chat with new people,” he confesses with a smile. “I do a lot of talking!”
The role of the concierge is part fixer and art therapist. It takes a certain skill set to successfully manage the various personalities one comes across in a day in a hotel as dynamic and international as Nobu Hotel Ibiza Bay. “The concierge is there for everybody,” explains Lisandro. “It’s a one-to-one job to create specific experiences for guests.” He sees his team as facilitators to pleasure and on a five-star scale – undoubtedly, the role requires certain skills. “Patience is key,” he stresses. “People are on holiday and they don’t know their way around. It’s our job to guide and reassure them. Multitasking is essential. A good concierge is always organized, efficient and composed and above all, discreet.”
In Ibiza, two days are ever the same but Lisandro ensures things run like clockwork behind the scenes and in front of house at Nobu Hotel Ibiza Bay. It might be boat rentals, car rentals, VIP or beach club bookings or restaurant reservations – whatever our guests need, Lisandro and his team make sure to provide it. Much of Lisandro’s day is focused on getting to know guests and building an ambiance of trust. “Our guests come back again and again because the hotel is beautiful but also because of the way our staff makes them feel,” he says.
Lisandro takes to resolving issues with a mix of glee and determination, but one of the best moments of his day comes when he sees guests transition from work to holiday mode. “When guests come in, you can see they’re still thinking about their last business meeting,” he says. “After a few days, their frequency changes and you see them fully relax. I love that moment.” In a high turnover hotel, relationships are built and completed in a matter of days but Lisandro relishes every moment he shares with his guests. “It's just really satisfying to be there for people, even if it's only momentary,” he says. Some relationships with guests can last years, as people return again and again to their favorite locations like Ibiza.
A concierge always has to have their finger on the pulse and Lisandro’s relationships and connections outside of the hotel are just as important as those within it. Selecting the best location for a guest’s lunch, dinner, event or night out takes a level of psychological sleuthing and local knowledge. Our team shares information constantly as each member discovers new places or makes new connections. Everyone has their favorite beach recommendations, so Lisandro has dedicated a wall in his office to printouts of each beach complete with commentary, so everyone has access to the information. His personal favorite is Cala Boix. “The landscape is just so beautiful and dramatic there,” he says. “And the sea is perfect.”
Even for long-time visitors to Ibiza, Lisandro’s top tip for experiencing the island is to rent a car and drive. “Preferably a cabriolet,” he says. “Driving across the island with the roof down is the best.” Three bespoke Nobu Hotel Ibiza Bay maps loaded with GPS and location information can be downloaded directly to guests’ phones. “I tell people which routes are best for what, and what time of day to catch the best light,’’ he says. “Many people don’t realize how beautiful the island is until they get to drive across it at dusk.”
Lisandro’s love of his job is obvious in the way he carries himself and cares for his team, as is his love for the magical location he walks into every day. “There’s nothing else like it. I’m a design lover so for me, the hotel is exquisite,” he says. After working in large, international chains for over a decade, Lisandro delights in the family feel of Nobu Hotel Ibiza Bay. “It’s a brand that’s expanding but still stays personal,” he says. “It’s open and friendly. I really like that about being here.” No doubt that’s exactly what his guests say too.