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HEALTH & WELLBEING

Travelling to Nobu Ibiza Bay during the COVID-19 pandemic

"Safe with Us"

 

 Updated: July 10, 2020

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Dear valued guests,

Thank you for your loyalty and continued support during these tumultuous times. 

At Nobu Ibiza Bay we have always strived to create a setting that seamlessly blends the beautiful energies of Ibiza, creating a haven of wellbeing for our guests from around the world. During this unprecedented time, we continue to place the wellbeing of our customers and team at the heart of everything we do.

While closely monitoring the evolving situation, we have been working tirelessly behind the scenes following government directives and public health advancements to adjust our protocols and procedures in order to uphold our commitment to the highest standards of cleanliness and client safety without compromising on our client’s experience.

The hotel has reopened its doors on 10th July 2020.

The hotel has developed a prevention and protection programme "Safe with us" focused on providing care, confidence and comfort to our guests, employees and residents within the new COVID-19 environment. This includes a comprehensive sanitisation programme adhering to the latest information, protocols and tools from the world’s leading health experts and government authorities.

Please access the full programme "Safe with us" here. 

We have put together the following Q&A which we hope you find useful when booking your stay with us. Do contact us at any time if you require more advice or have any special requirements.

Cancellation Policy

Please note that cancelations to existing reservations will be subject to the contracted cancelation policy. Changes are subject to availability, confirmation, and any differences in the room rate.

How severe is the COVID-19 situation in Ibiza?

As of June 30, there are 11 confirmed active cases in Ibiza, 7 are hospitalized and 4 patients are being monitored from home.

Since the beginning of the pandemic, Can Misses Hospital doubled the number of beds available, from 240 to 435, and from 12 to 44 for intensive care, 22 of which are dedicated exclusively to patients with Covid-19.

What to expect from Ibiza this season?

Slowly but surely Ibiza is opening up for summer. These last weeks we've seen how the majority of cafes, restaurants, beach clubs and shops are opening their doors and increasing their capacity while respecting the new hygiene and safety measures. The programming of the island’s most famous clubs is still unclear, although it is expected that many are preparing to host some events during the season. Hotels, restaurants, and beach chiringuitos are its majority opened for season 2020.

Is it safe to travel to Nobu Ibiza?

Our resort is isolated from the general public. As such, we have complete control over who we permit to enter our resort.  We would like to reassure that we are entirely focused on the experience of our guests and our priority, always, is your health and safety. We are adhering to the latest information, protocols and tools from the world’s leading health experts and government authorities in response to growing concerns from travellers regarding COVID-19.

Spanish government last update

Spain lifted border controls with all European Union member states from 21 June, the end of the state of alarm, and will no longer impose quarantine on visitors.

All regions of Spain have completed the phases for transitioning to the new normality once the crisis caused by the pandemic is less severe. On 9 June, the Spanish government approved the Royal Decree-Law on urgent containment and coordination measures to deal with the COVID-19 public health crisis, which establishes the regulations to be followed from 21 June. These measures include, in relation to tourism:

•The mandatory use of face masks by persons over 6 years of age on public roads, outdoors and in enclosed spaces for public use, provided that it is not possible to maintain a social distance of at least 1.5 metres. Exceptions are made for persons with disabilities or respiratory illnesses, as well as when practising sports or eating. Their use is also mandatory on public transport, by air, sea and rail, and in private vehicles if the occupants do not live together at the same address. Failure to comply with this measure will result in a penalty of up to 100 euros.

• Hotels and tourist accommodation, hotels and restaurants, shops, as well as cultural, entertainment and other recreational and sports centres shall ensure that crowds are avoided in common areas, and shall guarantee that customers and workers maintain a minimum interpersonal distance of 1.5 metres. Appropriate hygiene measures shall be observed in these establishments to prevent risks of contagion.

• Free mobility throughout the territory and travel between provinces will be allowed.

What happens to my booking if it is declared by the Government not to travel to Ibiza?

In case of travel restrictions reservations with restricted conditions such as prepayment or non-refundable will be waived using current deposit as accommodation credit for the new stay.

  How do I get to the resort safely?

We recommend booking an airport transfer with one of our preferred partners.

All drivers are trained and instructed to keep conversation to a minimal level. They will be wearing a face mask and gloves. The cars are duly disinfected after every guest´s journey.

What are we doing to keep our hotel safe?

The hotel has developed a prevention and protection programme "Safe with us" focused on providing care, confidence and comfort to our guests, employees and residents within the new COVID-19 environment. This includes a comprehensive sanitisation programme adhering to the latest information, protocols and tools from the world’s leading health experts and government authorities.

Please access the full programme "Safe with us" here. 

What happens if I start feeling unwell during my stay at Nobu Ibiza?

We ask that you to please remain vigilant during your stay with us, and immediately report any symptoms of COVID-19 infection (runny nose, high fever, dry cough and flu-like symptoms) to one of our associates, who will then contact the medical authorities.

Are there COVID-19 testing and quarantine facilities in Ibiza?

There are COVID-19 testing and quarantine facilities located in Ibiza Hospital Can Misses. Our hotel is well equipped to deal with all emergency situations including a local outbreak of COVID-19.

Who can I speak to in order to find out more information about your onsite prevention and management plans?

Our Reservations team is available to answer any questions you may have concerning upcoming bookings or travel arrangements. Please do not hesitate to reach out to us by phone T. 34-971-192222 or email  reservasnobuhotelibizabay@nobuhotels.com and we will do our best to help you with any concerns you may have regarding your holiday.

LIKE NOWHERE ELSE IN IBIZA

Nobu Ibiza Hotel

At Nobu Ibiza Bay, we are very fortunate to enjoy a privileged location on the shores of Cala Talamanca, eight kilometres from the airport and two kilometres North of Ibiza Town.

Away from the hustle and bustle, step from the hotel straight onto the soft sandy beach - or your yacht. With the beach promenade right outside your door, in a 15 minute walk you will be wandering through the trendy boutiques and restaurants of Marina Botafoch or the authentic shops and tapas bars of Ibiza Town just a few minutes further away.

The hotel is a boutique escape that stands out from the club-going crowd. Forget all-day-all-night revelling - here, quantity gives way to quality. Picture cocktails mixed by your on-call waiter, a lounger by the fresh water pool and a suite that opens out overlooking the beach. Intimate bars and restaurants become chic spots for evening parties.

Start your day with breakfast on your terrace, taking in the sea views. Enjoy a morning by the pool then sip on a refreshing drink at the beach. Unwind with a massage at the Spa by Six Senses, or perfect your day-to-night look with a manicure at the salon or a spot of shopping at our boutique Almacen. As the sun goes down, the energy picks up. Select from Mediterranean at Chambao, Japanese fusion at Nobu and healthy gluten free at Bay Cafe. Enjoy drinks before going out, or stick around for up-tempo beats and chill-out vibes at the bars dotted throughout the resort.

Nobu Ibiza Hotel

Children and families of all ages are welcome as the hotel is designed perfectly to suit both. From a selection of family-friendly rooms, including some great interconnecting options, to a dedicated family pool and complimentary kids club.

A number of locally inspired workshops keep children entertained and happy whether thats foraging the local area for craft materials and hippy chic inspired activities or mixing some tunes in the DJ workshop Its all about learning while having fun educating young guests through interactive themed storytelling and special ecofocused days

Our top suites offer the ultimate in privacy and seclusion, with mesmerizing sea views and spacious outside terraces with jacuzzi pools. Solitude and peace of mind to enjoy life's simplest pleasures.

Offering all the benefits of the Nobu Ibiza Bay experience but with the seclusion and space of a private seafront villa the Nobu Penthouse Suite is the ultimate laid-back luxury in Ibiza.

Nobu Ibiza Hotel

A stylish refuge, with three bedrooms and over 100 sqm of Rooftop Top terrace providing plenty of space to relax in the company of loved ones - be it family or friends. This extensive suite includes indoor and outdoor dining areas and is fully equipped with a kitchen for complete indulgence and a carefree home away from home.

Our Reservations Team is ready to assist with any of your current and future travel plans, including facilitating private jet arrivals or private transfers from the airport.