Updated: May 25, 2020
Dear guests and partners,
At Nobu Ibiza Bay we have always strived to create a setting that seamlessly blends the beautiful energies of Ibiza, creating a haven of wellbeing for our guests from around the world. During this unprecedented time, we continue to place the wellbeing of our team and customers at the heart of everything we do.
We’re thoroughly monitoring the constantly evolving situation and working tirelessly behind the scenes following government directives and public health advancements to adjust our protocols and procedures.
Please note that while we continue to accept bookings with arrival date from July 10th, the reopening date is yet to be determined, with the commitment to uphold the highest standards of cleanliness and client safety without compromising on the guest experience.
Please see below a list of Q&A that you might find useful when booking or planning a stay at Nobu Ibiza Bay now or in the future. Please feel free to contact us at any time if you require more information.
For guests with existing reservations for any future arrival date, including reservations with pre-paid rates or non-refundable conditions, we will allow full changes or cancellation without a charge until June 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
At May 20th, there’re 22 active cases in Ibiza and Formentera from a total of 168 since the beginning of the Pandemic. 14 patients in hospital being monitored and 4 in intensive care. (info via local press)
Since the start of the health crisis Can Misses hospital has almost doubled its capacity from 240 to 435 with intensive care spaces increasing from 12 to 44 beds, 22 dedicated to Covid19 patients.
Slowly but surely Ibiza is dressing up for summer. We’ve seen a number of cafés, restaurants and shops opening in the last week. Beach clubs are expected to start opening this week with phase 2 of de-escalation.
It's not clear yet the programming of island’s most famous clubs but there're rumors that many are getting ready to throw some parties during the season.
Our resort is isolated from the general public. As such, we have complete control over who we permit to enter our resort. We would like to reassure that we are entirely focused on the experience of our guests and our priority, always, is your health and safety. We are adhering to the latest information, protocols and tools from the world’s leading health experts and government authorities in response to growing concerns from travellers regarding COVID-19.
Spanish Prime Minister Pedro Sanchez has announced an extension to Spain's State of Emergency until June 06th.
Ibiza is expected to enter Phase 2 next Monday 25th May. During this phase larger gatherings – from ten to 15 people – are allowed to take place and large commercial premises are allowed to open to shoppers, although social distancing and hygiene measures must still be maintained. Hotel common areas and beaches are also part of the new phase permissions.
In case of travel restrictions reservations with restricted conditions such as prepayment or non-refundable will be waived using current deposit as accommodation credit for the new stay.
We recommend to book an airport transfer with one of our preferred partners.
All drivers are trained and instructed to limit conversations to minimal. They wear protective gear such as mask and gloves. The cars are duly disinfected after every guest arrival.
We would like to reassure that we are entirely focused on the experience of our guests and our priority, always, is your health and safety. The hotel has in place a prevention and protection plan, comprising a comprehensive sanitisation programme across the resort. Ensuring enhanced sanitisation protocols, emergency quarantine and containment procedures, screening and awareness programmes for our guests.
We are adhering to the latest information, protocols and tools from the world’s leading health experts and government authorities.
The health and welfare of our guests is, and always has been, our priority.
Physical Distancing: Guests will be advised to stand at least 1,5m / 6 feet away from other groups of people not traveling with them while moving around the property. The Relaxation Deck and Concierge Desk will be arranged to ensure appropriate distancing. Ibiza Bay staff will stand at least 1,5m / 6 feet away from guests and other team members whenever possible. Ibiza Bay will also comply with local or state mandated occupancy limits.
Hand Sanitizer and Masks: Hand sanitizer will be placed at the Concierge Desk, Bell Stand, Fitness Center, public restrooms, and in our house car. In all guest rooms there will be a Ibiza Bay Safety Kit, which contains two masks, two pairs of gloves and one 2 oz hand sanitizer available for use while on property and to keep for the journey onwards or home. Guests will be asked to wear a mask when interacting with our team members.
Signage: Signage will be posted reminding guests of proper social distancing and hand washing techniques.
Thermal Temperature Check: A contactless thermal tablet located at the Concierge Desk will be used to conduct non-invasive temperature checks. Anyone displaying a temperature over 100.4°F/ 38.0°C will be taken to a private area for a secondary temporal temperature screening. Guests confirmed to have a temperature over 100.4°F/ 38.0°C will not be permitted on the property and directed towards appropriate medical care.
Medical Assistance: Ibiza Bay staff have been given clear instructions on how to identify and respond swiftly to presumed cases of the virus. Staff will be ready to provide support and assistance to guests requiring medical attention.
Cleaning and Sanitation Protocols
We will use cleaning products and protocols which meet EPA (Environmental Protection Agency) guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens.
Guest Rooms: Industry cleaning and sanitizing protocols are used to clean guest rooms with particular attention paid to high-touch items including iPad and in-room control panels, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, closet hangers, luggage racks, and flooring. A portable ozone purifying units will be employed for additional sanitizing. Rooms will be left vacant 24 hours between each reservation, whenever possible, to ensure these protocols are met prior to each arrival.
Housekeeping Service: Daily housekeeping service is offered from 9:00 am to 4:00 pm. Following social distancing protocol, guests are kindly asked to be out of the guest room during service. Nightly turndown service is on demand.
Laundry: All bed linen and bathroom terry will be changed daily and washed at high temperatures in accordance with CDC guidelines.
Public Spaces and Communal Areas: The frequency of cleaning and sanitizing has been increased in all public spaces to every two hours with an emphasis on frequent contact surfaces including, but not limited to, the Concierge Desk, Bell Stand, door handles, public bathrooms, room keys and locks, fitness equipment, dining surfaces and seating areas. Hand sanitizer and Nobu lotion will be available in public restrooms, Concierge Desk and Bell Stand.
Air Filter and HVAC Cleaning: The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized.
Shared Equipment: Shared electronics and equipment will be sanitized with 80% alcohol antiseptic topical solution, during and after each use. This includes fitness equipment, cell phones, house phones, shared computers and guest room iPads, payment terminal, safety buttons, cleaning equipment, hard keys, and all other direct contact items used throughout the Ibiza Bay.
Room Recovery Protocol: In the event of a presumptive case of COVID-19 the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third-party expert and approval by the local public health authorities.
We ask you to remain vigilant during your stay with us, and immediately report any symptoms of the COVID-19 infection (runny nose, fever, dry cough and flu) to one of our associates, who will promptly contact the medical authorities.
There are COVID-19 testing and quarantine facilities at Ibiza Hospital Can Misses. Our hotel is well equipped to deal with all emergency situations including an outbreak of COVID-19.
Our reservations and management teams are available to answer any questions you may have concerning upcoming bookings or travel arrangement. Please do not hesitate to reach out to us by phone T. 34-971-192222 or email email@example.com and we will do our best to help you with any concerns you may have regarding your holiday.